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Mystery shopping is most useful for
gaining insights that enable a company to address two key
questions about the customer experience:
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♦
Do we actually
deliver products and services in ways that are consistent
with our performance goals, standards, specifications,
and/or policies?
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♦
Do we actually
deliver products and services in ways that are consistent with
promises and claims made in advertisements, promotions, and other
customer and market communications?
By addressing these issues a company can go a long way toward ensuring
that mystery shopping fulfills this purpose.
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Affinity Services, LLC will provide
information and analytical tools to determine the level of
service your employees are providing your clients and
customers. Our anonymous Consultants patronize the business
as regular customers to verify that policies and procedures
are followed.
Internal investigations can play an
important role in minimizing theft, fraud, identify
shrinkage and employee misconduct. Minimize your risk by
knowing how to protect your business.
Affinity Services, LLC can design evaluations
looking at value, courtesy, competence, honesty and
integrity.
You will receive a comprehensive report which
will help you insure that you have an honest and hardworking
staff adhering to your company's policy and practices.
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Affinity Services, LLC is a full retail service company.
In addition to our “Mystery Shopping” program we can provide the
following services to your organization to allow you to spend more time
on the Sales Floor or where it matters the most.
Let
our experienced and reliable team assist you with the following
services:
♦
Merchandising
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Store Re-sets and POP Placement
♦
Inventory / Audits
♦
Product Demonstrations
♦
Exit Interviews
No
project or task is impossible.
If you have a need for a service not listed, please do not
hesitate to ask.
Affinity Services, LLC provides one-on-one personal service to all our
clients. We take pride in being able to help others attain their goals
and performance targets.
With
29 years combined experience in the Retail, Marketing & Research
industry, Affinity Services, LLC is confident we can meet our
client’s needs.
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